Technical/Installation Support Request
Technical support and installation assistance will be provided to all
customers that have purchased products directly from Advanced Keys.
When submitting a request for support, please include the following
- Product model and date of purchase
- Identity of make, model and year of the vehicle that the product
is being installed in
- A detailed description of the issues or questions with pictures
or drawn illustrations if possible
- A detailed description of any troubleshooting steps you have
Please visit "Installation Help" section of our
Online Support Forums
and look for the particular installation issue you are having that has
been addressed previously. If you were unable find the issue then please
register and post your problem, our technician will attempt to respond
to you within 24 hours. This is the preferred method of support so we
can continue to build our knowledge-base.
If you were unable find a solution to your problem or if the specific
problem you are having is shipping/payment or did not answered through
Online Support Forums
then please feel free to
your problem to us and our technician will respond within 24 hours.
Product installation manuals are available for download in the each
product "Details and Manuals" section of the
Advanced Keys offers a
Limited One Year Warranty
30-day Money Back Guarantee
for any, and only, products
purchased directly from Advanced Keys.
order made outside of USA and Canada are not refundable)**
Request for warranty and return
shall meet all the criteria stated in this policy and is subject to
validation by Advanced Keys’ internal review before a full/partial refund
or replacement product will be granted to the customer.
Return Policy (Refunds or Repairs)
Within first 30-day of the purchase if you are not completely satisfied
with your purchase or your product did not function properly, please
follow the steps below to return your product for repair or for a refund:
- Send an
to request a RMA number and return address for either a refund or
- Package all items and hardware (wires, harnesses, switches,
etc.) into an appropriate package for shipping
- If sending your product for repair, include your return address
in the package before sealing the package
- Write your RMA number on the outside of the package before shipping
- Return the package to Advanced Keys
Full refunds minus shipping and handling charges will be issued via
original payment method within 48 hours of receiving the returned product
- Full Refund - Unopened product or opened but not installed/tested/used.
- Partial Refund - 25% Restock charge apply if system has been
If you have any other questions or concerns regarding a return or a
refund, please don't hesitate to
Warranty Claim Policy
Warranty applies to all Advanced Keys' products within the first year
of the purchase date, the Technical/Installation Support Request method
must be utilized prior to qualifying as a warranty claim.
Acceptable Warranty Claims
Unacceptable Warranty Claims
- Any product purchased directly from Advanced Keys that has been
properly installed and is no longer
functioning as intended by the manufacturer.
- Any product properly installed on a vehicle listed in the compatible
vehicles (excluding Beta Test vehicles)
section on the "Products" page of our website
- Any product NOT purchased directly from Advanced Keys
- Any product NOT purchased by the person submitting the claim
- Any product that has been tampered/modified or is believed to
have been so
- Any product that has been intentionally destroyed or is believed
to have been damaged during installation
- Any product is belived to have been damaged after installation
by impact, water and/or fire
If an issue with the product cannot be resolved with reasonable technical
competency; a warranty claim can be submitted.
To submit a warranty claim, please
us and include the
Shipping Time and Lost Shipment Claims
- Transaction Number (if available)
- Purchaser's Name
- Phone Number
- Product Model
- Date of Purchase
- Detailed description of the issue with your product
We will do our best to ensure your order is prepared and delivered to the shipping carrier in a timely manner and we ask our customers to wait for 2 or more days before contact us for tracking reference. (Tracking available only for item value exceeds $100)
Advanced Keys does not provide reimbursement or refund on shipping cost and not held responsible for delayed shipment directly or indirectly due to supplier or carrier issues.
If a shipment does not arrive at destination or become lost:
Our Rights Reserved
- An investigation will be launched through Shipping Carrier and please allow 30-days for US/CAN shipments and 90-days for international shipments.
- If the investigation shown the shipping carrier was at fault, Advanced Keys will pursuit shipping insurance through the carrier. An equivalent value reimbursement product will be shipped to you at no additional cost to the customer.
- If the investigation shown the shipping carrier was not at fault and shipment was delivered (with or without signature proof) we will reimburse up to 75% of the shipment cost.
All warranties are granted at the discretion of Advanced Keys. Advanced
Keys retains the right to decline warranty coverage for any product
at any time.
How To Contact Us
Should you have other questions or concerns about this warranty policy,